Starting your journey
Whether you are seeking to improve your skin health, signs of ageing or body confidence, my team and I are here to ensure you get the most from your treatments with us.
Booking an appointment
All new patients are advised to book a consultation first, before booking any treatments. Our practitioners are experts in their field and will help you define your treatment goals and to develop a personalised treatment plan. This will ensure that you get the most from your treatments with us.
Book Your Consultation
Consultation appointments can be booked on our website, over the phone (+447718219145) or via email: firstname.lastname@example.org
We take a £50 deposit for all appointments. This deposit can be redeemed toward the cost of treatment or can be refunded, provided that you give us at least 48-hours’ notice of cancellation.
Your first appointment
Upon arrival at the clinic, you will be greeted by our Patient Co-ordinator and given a medical questionnaire to complete. Please fill the form with as much information about yourself as possible, as this will help us better understand your health and what options we can offer you. Once completed, your practitioner will review your questionnaire prior to calling you in for your consultation.
We know that the best way to ensure that our patients get the most from their journey with us, is to enable patients to become experts in their condition or treatment. My team and I aim to provide you with the latest knowledge so that you feel empowered to make the right choice for you. During our consultation, we will discuss aspects of physiology, research, best practice guidelines and our expert experience in the field. We will also provide you with an individual treatment plan and information about each treatment. This will give you a clear idea of what we can offer you, the results that can be achieved, the maintenance of these results and the costs.
We deliver safe and effective treatments to all our patients, and focus on providing our patients with appropriate information that will help them make an informed decision about their treatment. Prior to your appointment with us, you will receive email information about the treatment you are booking. Please read through this carefully as this contains useful information about the advantages, disadvantages and alternatives of treatment.
At your treatment appointment, our patient co-ordinator will provide you with the same information to read once again. Your practitioner will then talk you through this treatment and answer any questions you may have. If you are happy to proceed with the treatment, you will be asked to sign a consent form that states that you have read and understood the information we have given you.
All laser treatments require a patch-test at least 24 hours prior to treatment. A patch-test is a few pulses of laser at different settings to enable us to, firstly, identify an effective treatment level for you and, secondly, ensure that the settings we use will not cause any adverse skin reactions. The patch-test also enables you to experience what the laser treatment is like and gives you an idea of what to expect in terms of recovery. Where possible, we will aim to do the patch-test at your consultation appointment. However, this may not always be possible, and you may need to return for you patch-test at a later date.
For hyaluronidase injection (dissolving hyaluronic acid dermal fillers), the patch-test is carried out 20 minutes prior to treatment. For other treatments such as botulinum toxin injection or dermal filler treatment, a patch-test is not required.
Same day treatments
It is our clinic policy not to encourage treatments to be done at your first consultation with us. It is important that you have time to understand and absorb the information that we provide you with, and that you do not feel rushed to make a quick decision about treatment.
Our clinic policy is that all patients are photographed pre- and post-treatment. These photographs are for your confidential file and are not used for marketing purposes. The photographs that we take along your treatment journey serve as a useful tool in assessing the effectiveness of treatment. If you would like a copy of your treatment photographs, please email us at: email@example.com and we will be happy to send these to you.
In some cases, patients may be happy for us to film or photograph parts of their treatment for use on social media, on our website or as part of clinic marketing materials. We will always ask for your consent prior to taking any images of you and we will show you these images prior to using them, to ensure that you are still happy for them to be used.
My team and I aim to make you feel supported throughout your treatment journey with us. After your treatment, we send you useful information about how to look after the treated area. We also keep in touch with you to check on your progress and offer flexible and comprehensive follow-up after your treatment.
What Our Clients Say
“Thank you so much to Dr Tatiana. This was my first time getting anything like this done and I was a little nervous but she was informative and a calming presence. It’s now about 10 days later and the results are so subtle (exactly what I wanted) but I have so much more confidence. Thank you and I’ll be back!”
Anonymous, London, 2018
“Couldn’t recommend more. Overall great experience and I am so happy with the results. Best injectables I have had. Will 100% be back. Thank you!”
Jacyln Charlotte, London
“Love Love Love my lips. Dr Tatiana Lapa is amazing, very professional and gives nothing but her professional opinion. I’m glad she does as I’m delighted with my results. Second time round and my lips just keep getting better.”
BF, London, July 2016
“Dr Chandni was wonderful and truly understand my vision for my face and made it a reality. I felt incredibly at ease with her, she was absolutely lovely. I am so happy with the results and would recommend her to anyone that is looking to get aesthetic work done. The best thing about the visit was leaving feeling immediately more confident and happy with my appearance. Will definitely be seeing her again!”
Jasmine Wedlock, London, 2018
“Dr. Lapa dissolved my lip filler with hyaluronidase as I had some lumps resulting from a previous practitioner’s work. She was explained the procedure to me in detail and I felt at ease to go ahead with the appointment. I was amazed with the results, exactly what I wanted. Dr. Lapa is extremely professional, kind and considerate. I would highly recommend her to anyone considering an aesthetic procedure.”
Mary, London, 2018
“I just couldn’t be happier with Dr Tatiana. She has a great eye for recommending the right kind of treatments and I totally trust her expertise. When I had post treatment questions she answered me straight away (I am a bit difficult patient lol) now I feel I could go to her clinic with my eyes closed and she would make me look fab!”
Celia Johansson, USA, Aug 2016